PRIVACY POLICY
Privacy Policy
Helen Luxford and her associated businesses are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and telephone numbers.
This Personal Information is obtained in many ways including by telephone, by email or via our website www.helenluxford.com. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us by email at: Helen@HelenLuxford.com
Currency of Material
The Material is current only at the time it is placed on this website. Helen Luxford and its related entities and their respective directors, officers, employees and agents are under no obligation to update the Material or correct any inaccuracy which may become apparent at a later time.
Copyright in Material
Unless expressly stated to the contrary, Helen Luxford owns copyright in all Material. Helen Luxford grants you permission to reproduce hard copies of the Material for your personal use only, provided each page carries the words “©HelenLuxford”. All other rights are reserved to Helen Luxford. You must not do anything to modify or add to the Material.
Virus Warning
Helen Luxford does not represent or warrant that any files or software obtained from or through this site are free from computer viruses or defects. To the extent permitted by law, Helen Luxford excludes all liability for any loss or damage (including consequential loss) in relation to any use of such files or software.
TERMS AND CONDITIONS OF USE
Website Terms and Conditions of Use
These Terms and Conditons were last updated on October 2024
Please read them carefully before using our services.
1. Terms By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trademark law. This website primary url is: www.helenluxford.com and is owned and operated by Helen Luxford. Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Helen Luxford’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.
The term ‘Helen Luxford’ or ‘us’ or ‘our’ or ‘we’ refers to Helen Luxford, the owner of the website, whose registered office is in Victoria, Australia. The term ‘you’ or ‘your’ refers to the website user.
2. Use By using this website or placing an Order for Products, you warrant that you are legally capable of entering into binding contracts. Your use of this website is subject to the following terms and conditions: a. The content of this website is for your general information and use only. It is subject to change without prior notice.
b. This website may use cookies to monitor browsing preferences. If you allow cookies to be used, personal information may be stored by us for use by third parties.
c. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
d. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
e. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
f. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
g. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
h. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, security, content and availability of those websites.
i. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service, if applicable.
j. Fees and charges for services provided by Helen Luxford are subject to change from time to time. Cancellation fees are outlined in the terms and conditions provided to you. The prices are indicated in dollars, excluding the shipping and processing of your order. The price of items can be changed at any time. However, the price applied to an order will be the one stated at the time of the order.
k. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
l. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website and purchase of any products or services.
m. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website, products or services.
n. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
o. Your use of this website and any dispute arising out of your use of it is subject to the laws of Victoria, Australia.
3. Constraints On no occasion should Helen Luxford or its suppliers be subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilisation or powerlessness to utilise the materials on Helen Luxford website, regardless of the possibility that Helen Luxford or a Helen Luxford approved agent has been told orally or in writing of the likelihood of such harm.
4. Amendments and Errata The materials on Helen Luxford site could incorporate typographical, or photographic mistakes. Helen Luxford does not warrant that any of the materials on its site are exact, finished, or current. Helen Luxford may roll out improvements to the materials contained on its site whenever, without notification. Helen Luxford does not, then again, make any dedication to update the materials.
5. Links Helen Luxford has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by Helen Luxford of the site. Utilisation of any such connected site is at the user's own risk.
6. Site Terms of Use Modifications Helen Luxford may update these terms of utilisation for its website whenever without notification. By utilising this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.
7. Age Limit: Age restrictions apply: We do not permit those under 18 to use the Service. We do not market or seek to attract users under this age. Even if the content of our products and services is not of a shocking nature, we prefer to target a mature audience capable of understanding the implications and responsibilities of the world. Any subscriber who does not meet these criteria will be deleted from our database as soon as this is brought to our attention. Likewise, any customer who does not meet these criteria will be reimbursed immediately and a return of the product(s) concerned will be required.
8. Your Information
If you wish to place an Order for Products or Services available on the Service, you may be asked to supply certain information relevant to your order including, without limitation, your name, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or any other payment method(s) in connection with any Order; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.
9. Payment & Delivery Payment is due immediately on the date of the order, this includes pre-order products.
Payment can be made through any payment methods we have available, such as Visa, MasterCard, American Express cards or online payment methods (PayPal, for example). Payment cards (credit cards or debit cards) are subject to validation checks and authorisation by Your card issuer. If we do not receive the required authorisation, We will not be liable for any delay or non-delivery of your order. Delivery is made to the address you specified when placing your order, either via electronic means or parcel delivery (therefore, pay particular attention to the spelling of the address you enter and the postal code). The risks will be your responsibility to ensure you have entered the correct electronic or physical address, from the date on which the ordered products have left our premises (either electronically or via shipping). However, in the event of a lost physical package, we will do what we can to track the order so you may still receive your product.
10. Changes to these terms and conditions We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.
11. Indemnification
The User ('you') agrees to release the Helen Luxford, its officers, employees and representatives and their respective heirs, successors and assigns from any claims which the undersigned may otherwise have been arising out of, or in any way related to participation of any goods purchased or services delivered, in the delivery of services or other engagement, and indemnify us from harm from any loss or liability from actions taken or situations created as a result of sessions or relationship. You understand that all action taken is performed voluntarily. Clients, sponsors/organisations should seek independent professional advice before undertaking any personal, physical, emotional, business or investment actions.
11. Governing Law Any case identifying with Helen Luxford site should be administered by the laws Victoria in the Country of Australia without respect to its contention of law provisions.
Helen Luxford
Victoria, Australia
Helen believes that every woman deserves to live authentically and joyfully, embracing her true self without guilt or the weight of others’ expectations
Email: Helen@helenluxford.com
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We acknowledge the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.
We pay our respects to Elders past and present, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.