PRIVACY POLICY
Helen Luxford is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles, as amended by the Privacy and Other Legislation Amendment Act 2024.
App Data Collection
Some of our apps collect personal information including your name and email address in order to deliver your results and send you relevant updates. Where personal information is collected, this is indicated within the app before you submit. Your information will be handled in accordance with this Privacy Policy
Information we collect
We collect personal information including names, contact details, payment information, and coaching-related details to provide services, process payments, communicate with you, and send marketing communications where permitted. Sensitive information (such as health or emotional details) is only collected with your consent or where authorised by law.
How we collect and use information
We usually collect personal information directly from you via website forms, email, phone, or during coaching sessions. We may receive information from third parties where relevant. Your information is used to deliver services, manage client relationships, process payments, improve our offerings, and comply with legal obligations.
International Users
This website is operated from Australia and is primarily intended for Australian users. If you access our services from outside Australia, you do so at your own initiative. We make reasonable efforts to handle all personal information with care and transparency regardless of your location. If you have questions about how your information is handled, contact helen@helenluxford.com .
Disclosure and third parties
We may disclose personal information to:
Trusted service providers (payment processors such as Stripe, cloud storage such as Google Drive or OneDrive, email services).
Professional advisors or as required by law.
Some providers may store or access data outside Australia. We take reasonable steps to ensure overseas recipients handle information consistently with Australian privacy law.
Marketing
You may receive marketing communications unless you opt out. To unsubscribe, reply "unsubscribe" or email helen@helenluxford.com.
Security and retention
Personal information is stored securely using reasonable technical and administrative safeguards. We retain information only as long as necessary for business, legal, tax, or regulatory purposes (typically 7 years for financial records), then securely destroy or de-identify it.
Your rights
You may access, correct, or request deletion of your personal information by emailing helen@helenluxford.com. We will respond within 30 days. Verification may be required.
Complaints
If you believe we have breached your privacy, contact us first at helen@helenluxford.com. If unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Updates
This policy may be updated. Changes will be posted on our website. Continued use constitutes acceptance.
Contact
Helen Luxford
Email: helen@helenluxford.com
Melbourne, Victoria, Australia
TERMS AND CONDITIONS OF USE
Website Terms and Conditions of Use
These Terms and Conditions were last updated April 2026
Please read them carefully before using our services.
By accessing or using this website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use this website.
These Terms apply to your access to and use of the website and any services, products, content or materials made available through it.
1. Use of Website
You agree to use this website only for lawful purposes and in a manner consistent with its nature and purpose. You must not use the website in any way that may damage, disable, overburden, or impair it, or interfere with another person’s use of it. You warrant that you are legally capable of entering into a binding contract.
2. Information and Content
The content on this website is provided for general information only and may change without notice. While reasonable care is taken to keep information current and accurate, no representation or warranty is given that the website or its content is complete, accurate, reliable, or suitable for any particular purpose.
To the maximum extent permitted by law, we are not liable for any loss arising from your reliance on website content.
3. Intellectual Property
All content on this website, including text, graphics, design, layout, and materials, is owned by or licensed to Helen Luxford and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or adapt any material without prior written consent, except as permitted by law.
4. Third-Party Links
This website may contain links to third-party websites for convenience only. We do not control, endorse, or accept responsibility for third-party sites, their content, security, or availability. Accessing third-party sites is at your own risk.
5. Services, Orders and Payment
Any fees, prices, and payment terms for services or products will be shown at the time of purchase or set out in a separate agreement. Payment is due at the time stated at checkout or in the relevant agreement.
Where payment is processed by a third-party provider such as Stripe, PayPal, or Square, you agree to comply with that provider’s terms. We may share information necessary to complete and manage your order.
6. Refunds and Cancellations
Any cancellation, refund, or rescheduling terms will be set out at the time of booking or purchase, or in a separate service agreement. To the extent permitted by law, all fees are non-refundable unless otherwise stated.
7. No Guarantee
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We may suspend, withdraw, or change any part of the website at any time without notice.
8. Liability
To the maximum extent permitted by law, we exclude all liability for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of this website, content, products, or services.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under Australian law.
9. Coaching Services
Our services are intended for adults. We do not knowingly market to or collect personal information from children. If a parent or guardian wishes to enquire about coaching for a child, the matter may be considered on a case-by-case basis and will only proceed with appropriate parental involvement and agreement.
10. Changes to These Terms
We may update these Terms from time to time. The updated version will take effect when posted on this website. Your continued use of the website after any update means you accept the revised Terms.
11. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any dispute arising in connection with these Terms or your use of the website will be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.
12. Contact
If you have any questions about these Terms, contact Helen Luxford at:
helen@helenluxford.com
Helen Luxford
Victoria, Australia